Shipping Policy

Definitions: "Business days" are Monday–Friday, excluding US federal holidays. "Delivery" means the carrier's first delivery attempt.

1. Where we ship: United States, including APO/FPO. No international shipping at this time.

2. Processing: Orders placed before 11:59 PM Pacific ship within 1–3 business days. You get a confirmation email at order time and a tracking email within 48 hours of shipment (tracking can take up to 48 more hours to activate — normal, not a delay).

3. Delivery windows

- Continental US: 7–14 business days after shipment
- AK/HI/PR and remote ZIPs: up to 21 business days

Multi-item orders may ship in separate packages from different warehouses at no extra cost — partial arrivals are normal, not a missing order. Holiday periods can add several business days; current estimates always show at checkout.

4. Shipping cost is calculated at checkout before payment. Promotions apply automatically.

5. Lost or stuck packages

- Tracking shows no movement for 7+ business days: email us and we open a carrier investigation (up to 10 business days).
- If the investigation finds it lost: we reship or refund, your choice — no cost to you.
- "Delivered" but missing: check household/neighbors/mailroom, then contact us within 30 days of the delivery scan. After 30 days we can't open a carrier claim.

6. Address changes and mistakes

- Need a different address? Email within 12 hours of ordering — after that, the order may already be processing.
- Orders returned to us due to an incorrect address you entered: we reship after you pay the new shipping label, or refund the merchandise cost minus original shipping.
- Refused/undeliverable packages: same rule as above.

7. Carrier delays (weather, carrier backlogs) are outside our control, but we will trace, update, and make it right. Our obligation: ship on time and fix what's ours to fix.

Contact: theattractiononline@gmail.com — include your order number.