Refund Policy

A legal disclaimer

This policy is the complete, binding procedure for returns, refunds, exchanges, and cancellations at The Attraction.

Definitions: "Delivery date" means the carrier's first delivery scan. "Business days" are Monday–Friday, excluding US federal holidays.

1. The 30-day return window

Requests must be sent within 30 days of the delivery date (or, if tracking never showed delivered, 40 days from the ship date).

2. Step-by-step return procedure

1) Email theattractiononline@gmail.com with: order number, item(s), reason, and photos if the item is defective/damaged.
2) We reply within 2 business days with a decision and, if approved, the return address and instructions. Do not ship anything back before this.
3) Send the item back within 10 business days of receiving instructions, with tracking (we can't refund what never reaches us).
4) We inspect within 3–5 business days of receipt and email you the outcome.
5) Approved refunds go to your original payment method within 5–10 business days of approval; banks can take a few days more to post. Prefer store credit? Say so and we issue it the day the return is approved.

3. Condition standards

Eligible returns must be unworn, unwashed, undamaged, with original tags attached. Items returned outside these standards can be refused and shipped back at the customer's expense, or accepted with a partial refund at our discretion (we'll tell you which before anything is charged).

4. Who pays return shipping

- Defective or damaged on arrival: we pay; original shipping refunded.
- We sent the wrong item: we pay; original shipping refunded.
- Wrong size or changed your mind: you pay; original shipping not refunded.
- Item not as described: we pay; original shipping refunded.

Defective/damaged/wrong-item claims need photos within 7 days of the delivery scan.

5. Exchanges

Email within the 30-day window and we'll hold your size for 7 days while your return is in transit. If it doesn't arrive in 7 days, the hold releases.

6. Cancellations

Email within 12 hours of ordering for a full refund, no questions. After that, if it hasn't shipped we'll still cancel; if it has, use the return procedure above.

7. Non-returnable items: gift cards; items marked "final sale" on the product page (we mark them before checkout, never after).

8. Enforcing this policy fairly — both ways

- We honor every timeline above. If we miss one, you're entitled to escalate to theattractiononline@gmail.com and we'll prioritize it.
- Before filing a chargeback, contact us — disputes are slower for you than our refund process, and we contest chargebacks that bypass this policy.
- We refuse returns that show signs of wear/abuse inconsistent with the stated reason, or claims we can't reconcile with carrier scans (we'll explain, with evidence, before refusing).
- Fraudulent claims are refused and, where appropriate, reported.

Contact: theattractiononline@gmail.com